pub201 FAQ – Your Questions, Answered

You must be at least 21 years old to open a pub201 account. This is a firm requirement. Providing a false date of birth is a breach of our Terms and Conditions and will result in immediate account closure.

No. Each person is allowed one pub201 account only. Multi-accounting is a serious breach of our rules and will result in suspension of all related accounts. If you've lost access to your existing account, contact our support team — do not create a new one.

OTP verification via your registered Philippine mobile number is required at registration. Full KYC — submitting a Philippine government-issued ID — is required before your first withdrawal. You can deposit and play without completing KYC, but you won't be able to withdraw until it's done.

Contact pub201 support through the in-app live chat. Our team will verify your identity using your registered mobile number and other account details, then assist you in regaining access. Never create a second account to work around a locked or inaccessible account.

Most deposits via online banking and supported e-wallets are credited to your pub201 wallet within a few minutes. Bank transfer timing can vary depending on the sending bank. If your deposit hasn't arrived after a reasonable time, contact support with the transaction reference number.

Minimum deposit amounts may vary by payment method. The exact minimum for each option is displayed during the deposit process. Contact support if you need clarification on a specific method.

Yes. You can set daily, weekly, or monthly deposit limits from your account settings under Responsible Gaming. Limits take effect immediately. Increasing a limit is subject to a mandatory cooling-off period. See our Responsible Gaming page for full details.

Withdrawal processing times depend on the method chosen. Supported e-wallet withdrawals are generally faster than bank transfers. Processing times are shown during the withdrawal request. If a withdrawal hasn't arrived within the stated timeframe, contact support with your withdrawal reference.

Withdrawals may be held if KYC verification hasn't been completed, if there are active wager requirements on a bonus, or if a security review is in progress. Our support team can clarify the specific reason for your account — contact us via in-app chat.

The pub201 Casino section includes live dealer games (baccarat, roulette, blackjack, Sic Bo), video slots, eBingo, and online poker variants. Live tables run around the clock so you can play any time, whether you're in Manila, Cebu, or anywhere else in the Philippines.

Fish games are shooting-style games where you aim and fire at fish and sea creatures to accumulate winnings. They're one of the most popular game categories among Filipino players. Visit the Fish Games section for the full selection — they're easy to start and fun to play for extended sessions.

Yes, pub201 supports live betting on selected sporting events. Odds update in real time as the game progresses. Go to the Bet section to see which events have live markets available right now.

Yes. pub201 works on mobile browsers without needing to install the app. Simply go to pub201.com on your phone's browser and log in. The site is fully responsive and works well on Chrome, Safari, and other standard mobile browsers.

Yes. All connections to pub201 use SSL encryption, so your data is secured whether you're on mobile data or Wi-Fi. As a general practice, avoid logging in from shared or public Wi-Fi networks when possible, as this applies to any account that holds financial information.

Go to your account settings and look for the Responsible Gaming section, then select Self-Exclusion. You can also request self-exclusion directly through the in-app support chat. Once active, self-exclusion cannot be reversed mid-period. It's a firm tool designed to genuinely protect you.

No. All gaming on pub201 involves real financial risk. No outcome — in sports betting, casino games, or any other game type — is guaranteed. pub201 is entertainment, not a way to earn income. Always set a budget before you play and only wager what you can afford to lose.

pub201 runs promotions from time to time for registered players. The specifics of any active promotion — terms, amounts, and eligibility — are shown on the platform when logged in. We don't publish unverifiable promotional details here; check your account for what's currently available.